Returns, Exchanges, Cancellations & Custom Orders Policy

Last updated: August 8, 2026

Build Bargain sells vehicle-specific aftermarket parts, including products that may be specially ordered, customized, or manufactured for a particular customer or vehicle. Please review this policy before placing an order.

By purchasing from Build Bargain, you acknowledge and agree to the terms below.

1. Return Eligibility

Eligible products may be returned within 30 calendar days of confirmed delivery.

To qualify for a return or exchange, the product must be:

  • New, unused, and uninstalled
  • Free from damage, scratches, wear, residue, or signs of use
  • Unmodified, unpainted, unwrapped, uncoated, and unaltered
  • Returned with its original packaging and protective materials
  • Returned with all original hardware, accessories, manuals, and included components
  • Accompanied by valid proof of purchase from Build Bargain

Products that have been installed, wired, coded, programmed, drilled, trimmed, painted, wrapped, coated, glued, taped, mounted, or otherwise modified are not eligible for a standard return or exchange.

Customers and installers are responsible for carefully inspecting and dry-fitting products before permanent installation or modification.

Installing or modifying a product generally confirms acceptance of its visible condition and apparent fitment. This does not apply to a hidden defect that could not reasonably have been discovered before installation.

2. Return Authorization Required

All returns and exchanges must be approved by Build Bargain before the product is shipped or brought to our warehouse.

To request a return or exchange, contact:

support@buildbargain.com

Please include:

  • Your full name
  • Order number
  • Product being returned or exchanged
  • Reason for the request
  • Current photos of the product
  • Photos of the original packaging
  • Photos of all included hardware, accessories, and components

Do not ship or bring a product back without receiving authorization and instructions from Build Bargain.

Unauthorized returns or drop-offs may be refused.

Receiving return authorization does not guarantee that a refund or exchange will be approved. All products must first pass inspection.

3. Returning the Product

For standard returns and exchanges, the customer is responsible for returning the product to Build Bargain.

Customers may either:

  • Ship the product back to Build Bargain at their own expense; or
  • Bring the product directly to the Build Bargain warehouse during an approved return appointment

Returning a product directly to the warehouse avoids return-shipping costs but does not waive the applicable restocking fee or guarantee approval.

Customers shipping a product back are responsible for:

  • Paying all return-shipping costs
  • Properly packaging the product to prevent damage
  • Using a trackable shipping service
  • Purchasing sufficient shipping insurance
  • Following all return instructions provided by Build Bargain

The customer remains responsible for the product until it is successfully delivered to and received by Build Bargain.

Build Bargain is not responsible for returned products that are lost, stolen, misdelivered, or damaged during return shipping.

4. Inspection Process

All returned products must be inspected by Build Bargain before a refund or exchange is approved.

The inspection will verify that the product:

  • Meets the return eligibility requirements
  • Has not been installed, used, damaged, or modified
  • Includes its original packaging
  • Includes all original hardware, accessories, and components
  • Is in the same condition in which it was delivered
  • Was properly protected during return transportation

If the return or exchange is approved, Build Bargain will continue processing the requested refund or exchange.

If the product is not approved, Build Bargain will contact the customer using the email address or phone number associated with the order and explain the reason.

A return or exchange may be denied if the product:

  • Shows signs of installation or use
  • Has been modified or altered
  • Is damaged, scratched, or incomplete
  • Is missing hardware, accessories, packaging, or components
  • Was returned outside the 30-day return period
  • Is a custom, made-to-order, special-order, or final-sale product
  • Does not otherwise comply with this policy

If a return or exchange is denied, the customer is responsible for retrieving the product from the Build Bargain warehouse or paying the cost of having the product shipped back.

5. Restocking Fee

All approved standard returns and exchanges are subject to a 10% restocking fee.

If Package Protection was added and paid for at checkout on the applicable order, the standard 10% restocking fee will not apply to an otherwise eligible return or exchange. The Package Protection surcharge itself remains nonrefundable.

The restocking fee is calculated using the purchase price of the returned product before shipping charges.

The fee helps cover expenses associated with:

  • Original payment processing
  • Order preparation and handling
  • Return inspection
  • Repackaging
  • Inventory processing
  • Reduced resale value associated with returned or opened products

The 10% restocking fee also applies when a customer brings the product directly to the Build Bargain warehouse.

Additional deductions may apply if the product is returned:

  • Without complete original packaging
  • With missing hardware, accessories, or components
  • With damaged packaging
  • In a condition different from when it was delivered
  • With damage caused by insufficient return packaging

A return may be denied entirely if the condition of the product makes it ineligible for resale.

The standard restocking fee will not apply when Build Bargain confirms that:

  • The wrong product was sent
  • The product arrived damaged
  • The product has a defect covered by the Build Bargain Limited Warranty
  • The return is required because of another verified Build Bargain error

6. Refunds

If a returned product passes inspection and is approved, Build Bargain will issue the refund to the original payment method within 1–3 business days after approval.

The approved refund may be reduced by any applicable:

  • 10% restocking fee
  • Original shipping charges
  • Return-shipping charges paid by Build Bargain
  • Missing-item charges
  • Damage deductions
  • Other previously disclosed nonrefundable expenses

Original shipping charges, expedited shipping charges, freight charges, international shipping charges, customs charges, duties, brokerage fees, and other delivery-related expenses are nonrefundable unless the return was caused by a verified Build Bargain error.

Once Build Bargain submits the refund, the customer’s bank, credit-card issuer, financing provider, or payment service may require additional time to post the funds to the customer’s account.

Build Bargain does not control the processing time of the customer’s financial institution.

7. Exchanges and Price Changes

Eligible products may be exchanged within 30 calendar days of confirmed delivery.

The customer is responsible for either:

  • Shipping the original product back to Build Bargain at their own expense; or
  • Bringing the original product to the Build Bargain warehouse during an approved appointment

The original product must pass inspection before an exchange is completed.

Approved exchanges are subject to:

  • The standard 10% restocking fee
  • Product availability
  • Any difference in product price
  • Return-shipping costs
  • Shipping costs for the replacement product
  • Any applicable missing-item or damage deductions

If the replacement product costs more than the original product, the customer must pay the difference before it is provided or shipped.

If the replacement product costs less because the customer is exchanging it for a different product, the applicable difference will be refunded after all fees and deductions are applied.

Price Changes, Sales and Promotions

Product prices, discounts, sales, and promotional offers may change at any time.

A price reduction, sale, coupon, or promotion offered after an order is placed does not automatically apply to an earlier purchase.

Build Bargain does not provide retroactive discounts, refunds, store credits, or price adjustments unless Build Bargain expressly agrees otherwise.

Returns and exchanges may not be used solely to obtain a lower price on the same product.

Build Bargain may deny an exchange request when a customer is attempting to exchange a product for the same product solely because:

  • The product was later discounted
  • The regular price was reduced
  • A new promotion became available
  • A coupon or promotional code became available after purchase
  • A different sale price became available after the original order was placed A customer may still request a standard return if the product otherwise qualifies under this policy.

However:

  • The standard 10% restocking fee will apply
  • The customer remains responsible for return shipping
  • Original shipping charges remain nonrefundable
  • Any later purchase will be treated as a completely separate order
  • The discounted price is not reserved or guaranteed
  • The product must still be available when the new order is placed
  • Any promotion restrictions, expiration dates, quantity limits, or eligibility requirements will apply

Build Bargain may refuse or restrict repeated returns, exchanges, cancellations, or purchases that reasonably appear intended to misuse promotional pricing, avoid applicable policy fees, or otherwise abuse the return and exchange process.

Build Bargain may process an exchange as a return of the original product followed by a separate purchase of the replacement product.

8. Nonreturnable and Final-Sale Products

The following products are not eligible for standard returns or exchanges:

  • Custom-made products
  • Custom-configured products
  • Made-to-order products
  • Special-order products
  • Products modified at the customer’s request
  • Personalized products
  • Products with custom colors, finishes, lighting configurations, wiring, coding, programming, or specifications
  • Unreleased samples
  • Products marked “Final Sale”
  • Clearance products specifically marked as nonreturnable
  • Gift cards
  • Products that have been installed, used, altered, or damaged
  • Products missing required packaging, hardware, accessories, or components
  • Products purchased from another seller or an unauthorized marketplace listing

A final-sale designation does not prevent Build Bargain from addressing a verified manufacturing defect, incorrect item, shipping damage, or another issue covered by the Build Bargain Limited Warranty.

9. Order Cancellations

Build Bargain begins processing orders shortly after they are placed.

Cancellation requests must be submitted as soon as possible to:

support@buildbargain.com

Please include the order number and the word “Cancellation” in the email subject line.

A cancellation request is not approved until Build Bargain confirms the cancellation in writing.

3% Cancellation Fee

Any customer-requested cancellation approved before shipment is subject to a 3% cancellation fee when the order was paid through:

  • The Build Bargain website; or
  • A Build Bargain electronic or system-generated invoice

If Package Protection was added and paid for at checkout on the applicable order, the standard 3% cancellation fee will not apply to an otherwise eligible cancellation. The Package Protection surcharge itself remains nonrefundable.

The fee is calculated using the total amount paid and will be deducted from the cancellation refund.

The 3% cancellation fee helps cover losses and nonrefundable payment-processing expenses incurred when the original transaction was processed.

The fee applies regardless of the customer’s reason for requesting cancellation, including when the cancellation request is submitted shortly after payment.

The cancellation fee does not apply to:

  • Unpaid quotes or invoices
  • Orders canceled by Build Bargain because they cannot be fulfilled
  • Duplicate charges caused by a verified system or processing error

Orders Canceled Before Shipment

An eligible order may be canceled before shipment, subject to the 3% cancellation fee.

Some custom, made-to-order, or special-order products may become noncancellable before shipment if procurement, production, customization, or transportation has already begun.

Orders That Have Already Shipped

Once an order has shipped or has been transferred to a carrier, freight provider, or installer, it can no longer be canceled.

The customer may request a return after delivery if the product qualifies under this policy.

The standard return terms will then apply, including:

  • The 30-day return period
  • Customer-paid return shipping or warehouse drop-off
  • Inspection requirements
  • The 10% restocking fee
  • Nonrefundable original shipping costs

10. Order Modifications

Requests to change an order must be submitted immediately.

This includes changes to:

  • Product selection
  • Vehicle application
  • Shipping address
  • Billing information
  • Color
  • Finish
  • Material
  • Lighting configuration
  • Custom specifications
  • Quantity

Build Bargain cannot guarantee that an order can be changed after it has been placed.

Once processing, production, customization, or fulfillment begins, a requested change may:

  • Be unavailable
  • Require additional payment
  • Cause additional processing time
  • Create additional shipping costs
  • Convert the order into a custom or final-sale order

Customers are responsible for reviewing all order and vehicle information before completing payment.

11. Custom, Made-to-Order and Special-Order Products

Custom, made-to-order, and special-order products include, but are not limited to:

  • Custom lighting configurations
  • Products with disabled or modified lighting elements
  • Custom colors, finishes, or materials
  • Products manufactured or modified for a specific customer
  • Unreleased products or first samples Before production begins, the customer is responsible for confirming:
  • Vehicle year, make, model, chassis, trim, and production information
  • Selected product and fitment
  • Colors, materials, finishes, and configurations
  • Lighting and electronic functions
  • Shipping information
  • All custom instructions shown on the product page, order, invoice, or customer communication

Once Build Bargain has begun production, customization, or transportation, the order becomes final sale and noncancellable.

Custom products cannot be returned, exchanged, or canceled because the customer:

  • Changes their mind
  • Sells or modifies the vehicle
  • Provides incorrect or incomplete vehicle information
  • Selects the wrong product or configuration
  • No longer wants the selected appearance, finish, color, or feature
  • Expected a feature not included in the written order description
  • Experiences an unexpected delay, including delays that may occasionally occur with custom or special-order products, provided that we keep the customer informed and communicate updates regarding the revised processing or shipping timeline

Product photos, videos, renderings, and color examples may be used to demonstrate a product’s general appearance or available features.

Minor visual differences may occur because of:

  • Screen and camera settings
  • Lighting conditions and angles
  • Material characteristics
  • Carbon-fiber weave
  • Manufacturing methods

Build Bargain remains responsible for addressing a custom product that is materially different from the confirmed order specifications or has a verified defect covered by the Build Bargain Limited Warranty.

12. Preorders and Backorders

Products identified as preorders or backorders may have estimated production, restock, or shipment dates.

These dates are estimates and may change because of:

  • Manufacturing delays
  • Inventory availability
  • Carrier delays
  • Weather
  • Transportation interruptions

A preorder or backorder may be canceled before production or fulfillment begins unless it is also identified as custom, made-to-order, special-order, or final sale.

Approved customer-requested cancellations remain subject to the 3% cancellation fee when the order was paid through the Build Bargain website or electronic invoice system.

All processing, production, shipping, transit, and delivery timelines provided by Build Bargain are estimates only and are not guaranteed. Actual timelines may vary due to circumstances outside of Build Bargain’s reasonable control, including carrier delays, weather, transportation disruptions, supply chain delays, holidays, high order volume, or other unforeseen circumstances.

If Build Bargain becomes aware that an order cannot be shipped within the originally estimated timeframe, we will provide notice of the delay and, when necessary, give the customer the option to accept the updated estimated timeline or cancel the order.

13. Incorrect, Damaged or Defective Products

Do not submit a standard return request if the product:

  • Arrived damaged
  • Is missing components
  • Is different from what was ordered
  • Appears defective
  • Develops a possible warranty-covered issue

Contact support@buildbargain.com as soon as possible.

Do not install, modify, discard, repair, or return the product until Build Bargain provides instructions.

These claims may be handled under the:

A verified Build Bargain error, covered defect, or shipping-damage claim will not be subject to the standard 10% restocking fee.

14. Refused and Undeliverable Shipments

Refusing delivery does not automatically cancel an order or qualify the customer for a full refund.

Products returned because of:

  • Delivery refusal
  • An incorrect or incomplete address
  • Failed delivery attempts
  • Failure to retrieve the shipment
  • An unclaimed package
  • An unauthorized return

may be subject to:

  • Original shipping costs
  • Return-shipping costs
  • Carrier or freight charges
  • Storage or redelivery fees
  • The 10% restocking fee
  • Damage or missing-item deductions

Custom, made-to-order, special-order, and final-sale products remain nonreturnable even if the customer refuses delivery.

15. Duplicate Refunds and Compensation

Customers may not knowingly receive or attempt to receive compensation more than once for the same order, product, or loss.

This includes receiving or attempting to receive both:

  • A refund and a replacement
  • A refund and a payment-dispute credit
  • A refund and carrier compensation
  • A refund and shipping-insurance compensation
  • Store credit and a full payment reversal
  • Compensation from Build Bargain and another provider for the same loss

Any duplicate payment or compensation issued for the same loss must be returned to Build Bargain.

17. Contact Information

Questions, return requests, exchange requests, and cancellation requests should be sent to:

Build Bargain Email: support@buildbargain.com

Please include your order number in all correspondence.